Dr. Laurence J. Peter has said: "Speak when you are angry - and you'll make the best speech you'll ever regret." The majority of conflict situations we have to resolve in everyday situations are conditioned by lack of ability to listen to the interlocutor. Trying to settle the conflict situation many people take their positions and interests for absolute value that should be secured in every possible way. However, action frequently conditions counteraction and further reluctance to compromise leads to escalation of a conflict. In this view, it is possible to mark out the following easy steps on the way to settlement of a conflict:

These basic rules seem to be obvious as you read these lines, but the bitter experience of interpersonal conflicts shows that many individuals fail to control their actions as the conflict situation takes place. To this reason, it is more reasonable to refuse from any precipitate speeches that would be later regretted.

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